Shipping policy

SHIPPING POLICY

Last updated: June 1, 2026

PROCESSING TIME

All orders are processed within 1-3 business days (Monday through Friday, excluding federal holidays). You will receive a shipping confirmation email with your tracking number once your order has shipped.

SHIPPING RATES

Free standard shipping on all orders over $75.
Standard shipping on orders under $75: $4.99.

ESTIMATED DELIVERY TIMES

United States: 5-10 business days after processing.

Please note these are estimates. Actual delivery times may vary due to carrier delays, weather, or high order volume periods.

WHERE WE SHIP

We currently ship to the contiguous United States. We do not ship to PO Boxes, APO/FPO addresses, or US territories at this time.

ORDER TRACKING

Once your order ships you will receive an email with a tracking number. You can use this number to track your package directly on the carrier's website.

LOST OR DAMAGED PACKAGES

If your order arrives damaged or does not arrive within 15 business days of your expected delivery date, please contact us immediately at support@relieflab.com and we will resolve it for you.

WRONG ADDRESS

Please ensure your shipping address is correct at checkout. ReliefLab is not responsible for packages delivered to an incorrect address provided by the customer. If you notice an error in your address, contact us at support@relieflab.com within 24 hours of placing your order and we will do our best to correct it before shipment.

CONTACT

support@relieflab.com
We respond within 2 business hours Monday through Friday.