Our Promise To You

30-Day Pain-Free Guarantee

We are so confident that ReliefLab will work for you that we back every purchase with a full 30-day money-back guarantee — no questions, no hassle, no fine print.

What's Covered

If you are not completely satisfied with your ReliefLab device within 30 days of delivery, we will issue a full refund of the purchase price — including any taxes paid. Return shipping is on us.

This guarantee applies to all ReliefLab devices purchased directly from getrelieflab.com.

How to Request a Refund

1. Contact us within 30 days of receiving your order. Email us at support@getrelieflab.com with your order number and reason for return.
2. We'll send you a prepaid return label within 1-2 business days. No need to pay for return shipping.
3. Ship the item back in any condition — we don't require original packaging. Just make sure it's securely packed.
4. Receive your full refund within 3-5 business days of us receiving the return. Refunds are issued to your original payment method.

Frequently Asked Questions

Do I need to use the device for 30 days before I can return it?

No. You can return at any point within the 30-day window, whether you have used it once or every day. We just ask that you give it a fair try — most customers experience meaningful relief within the first 1-2 sessions.

What if my device arrived damaged or defective?

Contact us immediately and we will send a replacement at no cost. Damaged or defective items do not count against your 30-day window.

I purchased through a third-party retailer. Am I covered?

This guarantee applies to purchases made directly on getrelieflab.com. For third-party purchases, please contact the retailer directly.

Is there anything not covered?

The guarantee covers all ReliefLab devices. Consumable accessories such as replacement pads and cables are not eligible for return once opened unless defective.