Got Questions?

Frequently Asked Questions

Everything you need to know about ordering, using, and returning your ReliefLab device. Can't find your answer? Reach out and we'll get back to you within 24 hours.

Ordering & Shipping

How long does shipping take?

Orders ship within 1-2 business days and arrive within 5-10 business days. You'll receive a tracking link by email as soon as your order ships.

Is shipping free?

Yes — shipping is free on all orders over $75. Orders under $75 ship for a flat rate of $4.99. We currently ship to all 50 U.S. states.

Can I use my FSA or HSA card?

Most ReliefLab devices are FSA/HSA eligible. Look for the "FSA/HSA Eligible" badge on the product page. We provide an itemized receipt by email that you can submit to your provider for reimbursement.

How do I track my order?

You'll get a shipping confirmation email with a tracking number as soon as your order leaves our warehouse. If you can't find it, check your spam folder or email support@getrelieflab.com with your order number.

Returns & Guarantee

What if I'm not happy with my purchase?

Every order is backed by our 30-Day Money-Back Guarantee — no questions asked, and we cover return shipping. See our full Guarantee Policy for details.

My order arrived damaged. What do I do?

Email support@getrelieflab.com with a photo of the item and your order number, and we'll send a free replacement right away.

Using Your Device

How soon will I notice a difference?

Many customers feel a difference after their very first session, with fuller results building over 1-2 weeks of regular, short daily use. Comfort levels vary from person to person.

How often should I use it?

Most devices are designed for short daily sessions of 10-20 minutes. Full instructions are included with every order — start gently and adjust intensity to your comfort.

Is it safe for everyday use?

Our devices are designed for comfortable daily use by most adults. If you're pregnant, have a pacemaker or other implanted device, or have a chronic health condition, please check with your doctor before use.

Where can I find sizing information?

Our back and posture supports use adjustable straps that fit a wide size range — sizing details are listed on each product page. If you're between sizes, we recommend sizing up for comfort.

Account & Support

How do I contact ReliefLab?

Email us anytime at support@getrelieflab.com or visit our Contact page. We respond within 24 hours, Monday through Friday.

Can I change or cancel my order?

If your order hasn't shipped yet, email us right away and we'll do our best to update or cancel it. Once it ships, our 30-day guarantee has you covered instead.